Money-back guarantee, satisfaction guarantee, is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made.
Thanks for buying a plant from botanical. Our goal is that you be successful with every plant you purchase from us. We'll try to give you as much information and instruction as it takes to make this happen. If you have any questions, please ask! We'll do our best to answer them. However, since this is not a perfect world, and in spite of the best of both of our efforts, plants sometimes die. If this happens within the first year after buying the plant from us, we will replace it; give you an equal amount of credit; or refund the purchase price. You must have your receipt for the guarantee to be honored. We limit our guarantee to replacing a plant only once. If you're having a problem with a plant, talk to us about it; we'll try to find out what happened so we won't lose another plant. It's in both of our interests that the plants you buy from us grow and thrive. We want you to be successful!